Monday, 15 August 2016 11:55

The Changing Role of Foodservice

pic food servicesFoodservice really isn’t foodservice. In the recent past, as the name implies, foodservice operations simply provided food as a service to their customers, whether that took the form of a restaurant, a cafeteria, patient feeding, etc. Today, however, executing that menu represents but one small ingredient in a foodservice operation’s recipe for success.

Consumers’ expectations for foodservice have never been higher. They demand transparency, locally sourced ingredients and customization — and that’s just the first course. Today’s consumer expects high-quality food. That’s become rather ubiquitous. What they demand, though, is an experience in which food is part of helping them live the lifestyle to which they have become accustomed.

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There is a trend in restaurant design that you might’ve noticed, but never questioned. It seems that more and more new ones are opting for a paired down, more raw look–almost to the point where they look like they’re halfway done. A few key similarities: exposed light bulbs, brick walls, and steel details. Some offer a quirky feature, like a surprising approach to the bathroom, but those are mostly reserved for eateries where the aesthetic is more conspicuously-designed.

Industry experts think that this industrial style has less to do with trying to be cool and more to do with economics. Restauranteurs are converting spaces that at another time might not have been given a second glance. Rolf and Daughters, an up-and-coming restaurant in Nashville, used to be an old textile mill. Fearon Hay recently completed a similar project in...

RestaSO-Restaurant-sign 2urant owner James Chu was fed up! Last week when a patron refused to pay for their meal, James decided to put an end to picky clients and took action. His response was to essentially tell fussy eaters 'You don't like it - go elsewhere!' ...it is a thought any chef has had in their career...but this guy did it! He certainly has gained a lot of publicity and has created quite a firestorm on social media, with people chiming in favor or against Chu's action.

This has created quite a buzz on Yelp...click here to read more from some entertaining Yelp posts!